In my opinion, this course is the most comprehensive introduction to systematically improving the performance of processes available. It clearly defines proc...
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In my opinion, this course is the most comprehensive introduction to systematically improving the performance of processes available. It clearly defines processes, provides numerous examples, reviews the levels of processes, includes training exercises, and examples of employee involvement. The history of structured process improvement segment includes the 5 key principles, the 14 management principles of Toyota, Theory of Constraints, "The Goal" by Goldratt, Total quality management (TQM), statistical tools including W. Edward Deming's book, "Out of Crisis," PDCA (plan, do, check, and act), six sigma, including lean six sigma. Finally, it includes examples of improvements for a range of processes: physical, service, and measurement.
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