I've been in industry for more than three decades and have led countless projects from small design/installs to designing and implementing an entire theme park. This training has been eye-opening and very valuable. It's broken down into bite-sized lessons and videos that guide you step by step through various process improvement methods that you can apply immediately, and the timing for us is perfect because we've done exactly that with a project that we're developing now. For anyone who manages processes, whether in manufacturing or any other industry, this training will be of benefit. Steve's support is also amazing. He's very responsive to any questions that we have, and is always very well prepared for a training or planning meeting. We're excited to have Steve work with other teams within our organization, and we know the positive impact will be great. Steve truly does Make Value Flow!

In my opinion, this course is the most comprehensive introduction to systematically improving the performance of processes available. It clearly defines processes, provides numerous examples, reviews the levels of processes, includes training exercises, and examples of employee involvement. The history of structured process improvement segment includes the 5 key principles, the 14 management principles of Toyota, Theory of Constraints, "The Goal" by Goldratt, Total quality management (TQM), statistical tools including W. Edward Deming's book, "Out of Crisis," PDCA (plan, do, check, and act), six sigma, including lean six sigma. Finally, it includes examples of improvements for a range of processes: physical, service, and measurement.

I enjoyed this course as it is presented in "bite-size" pieces which allows a concept to sink in before moving to the next topic, keeping my attention. The presenter is articulate and professional. But what was most important to me was the quantifications of the positive, and potentially significant, impacts to the bottom line by understanding how to make even simple process improvements. Another take-away was how applicable the concepts in this training class are not only to my business (and daily life) but to any business. Well done - I am ready to take the next course!

This Process Improvement training includes concepts, tools, and techniques that are practical, easy to understand and follow. The training participant will have an ROI immediately after applying the concepts learned.